Returns & Refunds Policy

At Pregnancy & Baby Co, we want you to feel confident in every purchase you make. We are committed to providing high quality products that support women throughout pregnancy, postpartum, and early motherhood.

If you are not completely satisfied with your purchase, please contact our customer care team within 30 days of receiving your order. We will do our best to assist you and find a suitable solution.

To be eligible for a return, items must be unused, unopened, in their original condition, and returned in their original packaging. For hygiene and safety reasons, we are unable to accept returns on products that have been opened, used, or damaged after delivery, unless the product is faulty.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photographs of the product. Once reviewed, we may offer a replacement, store credit, or refund in accordance with Australian Consumer Law.

Approved refunds will be processed to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.

Unless the product is faulty, damaged, or supplied incorrectly, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

We take great care in selecting and developing products that support women during this special journey. If you have any questions about a product before purchasing, our team is always happy to help.

For all return and refund enquiries, please contact us at contyact@pregnancyandbabyco.com.au and include your order number and details of your request.

Thank you for choosing Pregnancy & Baby Co. We are honoured to be part of your journey from bump to baby.